Updating Your Email Address
Some users will be asked to update or confirm their email address when signing in to Colabmacs.
This page explains why this happens, when you’ll see it, and how it helps you keep access to your existing records, including training history, resource access, and past usage.
Why You’re Being Asked to Update Your Email
If your facility recently transitioned to Colabmacs, your account may already exist in the system based on historical records.
Rather than creating a brand-new account, Colabmacs uses an email update step to make sure:
- You are connected to your existing user profile
- Your previous training records are preserved
- Your resource access and usage history remain intact
- Duplicate user accounts are avoided
This step helps ensure continuity as systems change.
When You’ll See This Step
You may be prompted to update or confirm your email address if:
- The email you login with does not match the once connected to your legacy account
- An older or personal email address was previously on file
- Your facility is consolidating user records during an upgrade
This is expected behavior and does not mean there is a problem with your account.
What the Email Update Process Looks Like
Email Verification Page
Visit https://your-colabmacs-site/login/verify to access the Email Verification page.
- Visit the email verification page before login or registration
- Check to see if your email address is recognized
- You are prompted to update or confirm your email address
- A confirmation email is sent to the updated address
- You confirm the change using the link provided
Once completed, your account will be fully accessible.
Why This Step Matters
Completing the email update ensures you retain access to:
- ✅ Previous training and certifications
- ✅ Approved resources and access permissions
- ✅ Usage and activity records from the past year
- ✅ Requests and historical activity tied to your account
Skipping this step or creating a new account would result in missing or incomplete history.
Didn’t Receive the Confirmation Email?
If you don’t see the confirmation message:
- Check your spam or junk folder
- Make sure the email address was entered correctly
- Allow a few minutes for delivery
If the email still doesn’t arrive, contact your facility administrator or support staff for assistance.
Important Notes
Good to Know
- This is a one-time process
- Your access is not removed during the update
- No data is lost when you complete this step
What Happens After Updating Your Email
After your email address is confirmed:
- Your existing account is activated
- All prior records are linked to your login
- You can continue booking resources and completing training as usual
Related Pages
If you’re unsure why you’re seeing this prompt, your facility staff can help clarify your specific situation.